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  Viruses

Filing Abuse Complaints Dec-08-2006

Review firewall logs before filing a complaint

Before sending an abuse complaint, be sure you have an understanding of firewall logs. Remember that ALL abuse complaints must include a snippet of your firewall log (in ASCII Format in the body of the
message) which includes the following:

  • Date

  • Time (include time stamp)

  • IP

  • Attempted Port(s)


Please forward your log information, in the proper format, to abuse@rr.com.

Only complaints for IPs listed as belonging to Road Runner will be accepted to find what ISP owns a particular IP please see ARIN

For IPs not belonging to Road Runner please see Help for Subscribers.

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